The CQC and other organizations evaluated and supervised our services on a regular basis to ensure that they were safe and adequate. This is also part of our quality commitment to providing the best possible levels of care and assistance. In compliance with the Care Quality Commission Standards, we are devoted to providing high-quality, person-centered care and support services.

We have a service monitoring system called “Care+ QMS” that helps us detect trouble areas in our services or with our employees. This enables us to respond rapidly to complaints and issues relating to your care, and it is part of our Continuous Improvement Initiative to ensure that our services are adequate and good. All complaints are entered into our database and assigned to a quality manager who will work with you to reach an acceptable conclusion. A Corrective Action Log, Incident Log, Complaints Log, and Internal Quality System are all included. You may be confident that your voice will be heard and that every issue will be addressed.