We pay attention to comments, concerns, and suggestions and react appropriately. We welcome comments, complaints, and reviews as an organization, and we will not discriminate against people who make complaints about comments. We've set up processes to handle comments, grievances, and suggestions.
Any element of our services could be subject to a complaint, and you have the right to do so. We value your input because it helps us develop the services we provide. Please contact us right away if you want to share your thoughts and experiences, whether positive or negative.
If you are dissatisfied with any aspect of our service, please contact us right away to address your concerns so that we can quickly resolve the problem.
Within five working days of receiving your complaint, you should receive an acknowledgment. We will investigate your complaint after receiving it, and depending on the nature of the complaint, we will try to resolve it within 28 days of receiving it.
We can involve the police, local social services, or some other professional body in certain cases or serious complaints.
Please contact us if you have not heard from us after five working days to see if your complaint has been received.
Both complaints and results are tracked and reviewed, and the Quality Assurance process will assess them.
You will be notified if there is a delay in the response for some reason.